The reception and administration team are the first point of contact for all patients at the surgery.
Our experienced medical administrators are here to help you in making bookings, answering queries and directing you to the most appropriate service based on your medical needs. They will help you set up your patient online access and update your details so the surgery can keep you informed of new services. They also deal with much of the paperwork of the practice such as typing referrals, organising reports etc.
Members of the team are:
Victoria has worked in General Practice since 1998 and at Cuckoo Lane since 2002. She qualified as a phlebotomist in 2004 and currently works as our paediatric phlebotomist. Victoria is our practice IT lead and Assistant Practice Manager.
Ena joined Cuckoo Lane in April 2008. She had several years experience in General Practice prior to joining our team.
Shaun joined Cuckoo Lane in September 2012. He had worked at another GP Practice before joining us. Shaun is also our prescriptions clerk and part of the secretarial team.
Chris joined us as an apprentice in 2014 and we offered him a permanent position once that was completed. He is also one of our Health Care Assistants and our smoking cessation advisor.
Jada started as our apprentice in January 2018.
Suganthy started at Cuckoo Lane in July 2019. She also works at another local surgery so has plenty of experience in NHS processes.