You are able to request your repeat prescription via our online services; SystmOnline.
Why does it take 2 working days to process a repeat prescription request?
At Cuckoo Lane Practice around 50-60 prescriptions are requested every day.
Our prescription clerk has to check your medical records to ensure that your medication request is on your repeat prescription, it then goes to our Clinicians to authorise and ensure that it is still appropriate for you. Once authorised, they will be sent via ETP to your chosen pharmacy or our reception team will file your prescription ready for collection.
Delays may occur if any medication requested is not on your repeat prescription list or if your medication request differs from what is on your list or if you have not attended for review when invited to do so. We may also request that you make an appointment to have your medication reviewed.