Our Patient Participation Group (PPG), Friends of Cuckoo Lane is intended to foster good relations between the Surgery and patients and secondly, to act as a conduit for communication in both directions between the Surgery and patients.
It should be made clear from the outset that this group is not an appropriate place to discuss personal issues. This is because the practice has a formal complaints procedure for dealing with personal issues. But that is not to say that all personal issues are restricted to using the formal complaints procedure in order to have matters righted because, if sufficient numbers of patients were to raise concerns on the same issue, then it would come within the remit of the PPG to seek a remedy.
The Friends of Cuckoo Lane need to hear about any concerns you might have with regards to the Practice and the way it functions. You can let us know by writing to us, using the email below or speaking directly to a member of staff at the surgery.
Contact the Patient Group
Contact the Patient Participation Group with any suggestions, comments and feedback for the forum meetings by sending an email to firstname.lastname@example.org
What does the group do?
Physical face to face meetings are often too difficult for patients to attend so we are now mostly a virtual group with physical meetings no more than once a year. We will occasionally email you to ask your opinion on various issues. We may also ask for your help at some of our open days such as the Macmillan coffee mornings and other events like that.